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Hours of Operations
Monday to Friday from 7:00 to 17:00 EST
(Data Operations, Systems Operations, Voice Operations)
If immediate assistance is required outside of these hours, please contact NOC and a representative will be able to assist
Distributel Operations Portal
Please be advised that this portal is in the process of being decommissioned. All internally escalated tickets for Engineering Data, Systems and Voice are to be submitted via HappyFox.
- CREATE TICKET IN HAPPYFOX
Keep in mind that if you open a ticket outside of business hours, it may be answered the next business day. During off hours (evenings or week-ends), please call the NOC if you have an urgent matter that needs to be looked at immediately / cannot wait until the next business day. You can reach the NOC at 888-317-4662. They will get in touch with the on call tech if needed.